Everything support needs, nothing it doesn't.
A shared inbox, an always-on assistant, visual automation, a help centre and live reporting — designed to feel like a single, calm product instead of six bolted-together tools.
One queue for every customer, every channel
Email, live chat, WhatsApp, Instagram, Facebook and SMS flow into a single collaborative inbox. Every message arrives with the customer's full history already attached.
- ✓ Collision detection prevents duplicate replies
- ✓ Private notes, @mentions and shared drafts
- ✓ Saved replies, snippets and keyboard shortcuts
- ✓ A unified customer timeline with orders and past tickets
- ✓ Native iOS and Android apps for support on the move
An assistant that resolves, not just suggests
Quill reasons over your knowledge base and past conversations to answer customers directly — and knows exactly when to bring a human in.
- ✓ On-brand draft replies in your team's tone of voice
- ✓ Autonomously resolves routine, repetitive questions
- ✓ Secure custom actions — look up an order, issue a refund, update a record
- ✓ Confidence guardrails so it never guesses
- ✓ Clean escalation with a full conversation summary
Build workflows by dragging, not coding
A friendly visual builder lets anyone on your team automate the routing, prioritising and chasing that used to eat the day.
- ✓ Round-robin and skill-based routing
- ✓ SLA targets with proactive breach alerts
- ✓ Scheduled and triggered macros for repeat tasks
- ✓ Automatic follow-ups so nothing slips through
Dashboards that turn support into a story
Live, visual reporting on the metrics that matter — so you can coach your team, plan headcount and prove impact with confidence.
- ✓ Volume, CSAT and resolution trends in real time
- ✓ Quill deflection and automation savings
- ✓ Per-agent and per-team workload views
- ✓ Scheduled exports and shareable reports
The details that make a workday smoother
Self-serve knowledge base
A branded help centre that answers customers around the clock and keeps Quill perfectly in sync.
Satisfaction surveys
Lightweight CSAT and thumbs ratings after every conversation, with feedback that flows straight into reporting.
Customer profiles
A single, rich profile per customer — contact details, history, tags and lifetime value, all in one place.
Macros & quick actions
Bundle a reply, a tag, an assignment and a status change into one keyboard shortcut.
Business hours & SLAs
Set schedules, holidays and response targets per channel — and let the system watch the clock.
Open API & webhooks
A clean, documented API and webhooks so your team can extend Helpquora however you need.
Built to be trusted with customer data
Security isn't a tier — it's the foundation. Every Helpquora account is protected by the same rigorous controls.
- ✓ SOC 2 Type II and GDPR aligned, with HIPAA available
- ✓ Data encrypted in transit and at rest
- ✓ SSO, SCIM provisioning and granular role permissions
- ✓ Detailed audit logs and configurable data residency
"It genuinely feels like one product, not a Frankenstein of add-ons. Our agents learned it in a morning, and Quill picked up our tone scarily well."
